Create A Twilio Business Profile in Trust Hub


Where is Trust Hub?

  • Login into your console 

  • From your dashboard click on Trust Hub

  • Click create Primary Business Profile


If you are in the beta console you will need to:

  • Login to your console 

  • Click Account in the top right hand corner

  • Click Trust Hub





What you will need:

  • Business Name

  • Business Address 

  • The Business Type, ID(EIN), Industry, Website URL, and region information 

  • Authorized Representative associated with your business profile. 

  • An email address for notification about the status of your business profile. 



Register US A2P Brand


What you will need:


  • Your Registration Business Profile 

  • Company Type

    • Private

    • Public

    • Non Profit


Hit Registration and your application will be submitted for approval. Approval typically happens within a few minutes. 



Submit Your Business Data Properly 

(For a better Trust Score)


EIN/Tax ID

For private and public profit companies, the provided EIN and Legal Company Name has to match registration sources.

For non-US companies, the number provided in the EIN/Tax ID field has to match any of the fully automated sources available. The DUNS number can be provided and will be used in lieu of the EIN.

For Non-Profit and Political organizations, the EIN has to match the Legal Company Name available in the list of Tax-Exempt Organizations or Registered Political Organizations.

Address

For all entity types, a mismatch in one of the following might product a lower Trust Score:

  • Addreses/Street Line

  • City

  • State

  • Postal Code/Zip Code

  • Country

Please Note:Submitting the address of a local branch or any address different from the official registered company address might produce a mismatch with a negative impact on the Trust Score.

Register Your Campaign Use Case(s)


What you will need:

  • Messaging Service associated with the campaign CLICK HERE

  • A2P use Case Type (Most Likely Account Notification)

  • Use case description CLICK HERE for Description for Account Notification 

  • 2 sample messages CLICK HERE for sample messages

  • At least one Twilio Phone Number to Add to the Messaging Services


What is Next?


  • You will need to register each of your businesses you have a twilio number for. (Your Customers)

    • Business Name

    • Physical Address (Street, City, State/province/region, Postal Code, Country)

    • Business Identity (Direct Customer or ISV/Reseller/Partner)

    • Business Type (Sole Proprietorship/Partnership/Corporation/Co-Operative/LLC/Non-Profit)

    • Company Status (Private/Public)

    • Business Registration Number/Tax EIN & Type (Duns or Business Licence)

    • Industry

    • Website

    • Regions of Operations

    • Authorized Representative 

      • Name

      • Email

      • Title

      • Phone Number

      • Job Position (Director/VP/GM/General Counsel/CEO/CFO)

Where to Register Your Customers

  • Do you use subaccounts?

    • Yes

  • Are subaccounts mapped to individual customers?

    • No

  • Do you use messaging services

    • Yes

  • Are messaging services mapped to individual customers?

    • Yes

  • Review the information required for both US A2P Brand and Campaign use case registration in the Trust Hub.

  • Request the required information from your customers. You can find a table with all the information here.

  • Utilize the Trust Hub APIs to register secondary business profiles under the parent account.

  • Utilize the Messaging A2P APIs to enroll each secondary business profile for US A2P.

  • Utilize the Messaging A2P APIs to create a Campaign use case and map it to a Messaging Service.

  • You can create multiple Messaging Services and Campaign use cases for a given secondary business profile to represent different use cases.


  • Do you use subaccounts?

    • No

  • Are subaccounts mapped to individual customers?

    • No

  • Do you use messaging services

    • No

  • Are messaging services mapped to individual customers?

    • No

  • Review the information required for both US A2P Brand and Campaign registration in the Trust Hub.

  • Request the required information from your customers. You can find a table with all the information here.

  • Utilize the Messaging Services API to create a new Messaging Service for each Customer’s Use Case

  • Utilize the PhoneNumber subresource API to add phone number(s) to a Messaging Service

  • Utilize the Trust Hub APIs to register secondary business profiles in each subaccount.

  • Utilize the Messaging A2P APIs to enroll each secondary business profile for US A2P.

  • Utilize the Messaging A2P APIs to create a Campaign use case and map it to a Messaging Service.